Privacy Policy

We use your personal data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.

Effective Date: January 01, 2023

1. Introduction

AD Event, operating under AD Express Services, provides secure and efficient event ticket booking services to individuals and organizations. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how AD Event collects, holds, uses, and discloses your personal information in connection with our services and website.

2. Scope

This policy applies to all personal information collected by AD Event from customers, event organizers, employees, contractors, and other individuals. It governs how we handle information collected in person, online, via telephone, email, or through our website: https://event.adxps.com.au .

3. Personal Information We Collect

We may collect the following types of personal information:

Identity Information: Full name, date of birth, and identification details.
Contact Information: Address, phone numbers, and email.
Payment Information: Credit/debit card details, billing address, and payment history.
Event Preferences: Event categories, booking history, and attendance interests.
Digital Interaction Information: IP address, cookies, device information, and website usage data.
Sensitive Information: Accessibility or health-related requirements (only where necessary and with your consent).

4. How We Collect Personal Information

We collect personal information through various means, including:

Directly from you when you create an account, book tickets, or communicate with us.
From event organizers or promoters when they list events or manage bookings.
Automatically through our website and online booking system (e.g., via cookies and analytics tools).
From third-party payment processors (for transaction verification).

5. Why We Collect, Use, Hold and Disclose Your Information

We use personal information for:

Process event ticket purchases and issue confirmations.
Manage event registrations and access.
Communicate about bookings, changes, and event updates.
Provide customer support and resolve inquiries.
Improve our services, website, and user experience.
Comply with legal and regulatory obligations.

We will not use or share your personal information for other purposes without your consent or a lawful reason.

6. Disclosure of Personal Information

We may disclose your information to:

Event organizers or promoters (to manage event logistics).
Payment service providers and banks (for transaction processing).
IT and support providers (for system management and maintenance).
Government agencies or regulators, if legally required.
With your express consent, to other parties when necessary.

All disclosures comply with applicable privacy laws.

7. Storage and Security

We take reasonable steps to protect your information through:

Secure digital systems with encryption and firewalls.
Restricted access and confidentiality agreements.
Secure payment gateways and fraud protection measures.
Regular cybersecurity assessments and updates.

8. Access and Correction

You can request access or corrections to your data under APP 12 and 13 by contacting us via the details provided.

9. Complaints and Enquiries

If you have concerns or complaints about how we handle your personal information, please contact us directly. We will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

Phone: 1300 363 992

10. Cross-Border Disclosure

We generally do not send personal information overseas. If cross-border transfer becomes necessary (e.g., cloud storage or third-party service providers), we will take reasonable steps to ensure compliance with APP 8.

11. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, full identity details may be required to process bookings and verify tickets.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at https://event.adxps.com.au/privacy-policy

13. Contact Us

If you have any questions regarding this Privacy Policy or how we manage your personal information, please contact us: